In the past two decades, Help Desk Services have managed to evolve and presently they are considered as Back bone of business organizations. There are a number of features they offer with:
- It offers with fully automated services including sending reminders.
- Performing routine check and responding to clients.
- It will provide with all SLA status information on the ticket itself on the basis of priority and urgency that will help in eliminating all types of SLA violations.
- It can help in creating different templates for different tickets.
- Each one can easily be loaded using a simple command.
- They can also be combined according to needs.
- The system can help in organizing a single queue system for faster work so that every employee can notice and monitor person who needs help.
Ticket status option
- This will automatically help send notifications to the customers in case the status of their tickets change.
- It can offer with customization features to your business.
Our features support numerous business activities by providing user friendly interface and boosting efficiency, productivity and motivation.